gt9 Responsible Gaming

The 21+ Age Policy at gt9

gt9 operates a strict minimum age policy. All players must be 21 years of age or older to register an account and participate in any form of gambling on the Platform — including casino games, live dealer tables, sports betting, and slots. This policy applies to all users across Bangladesh without exception.

As part of the account registration process, gt9 requires all new players to confirm that they meet the minimum age requirement. In cases where our KYC verification process raises doubts about a player's age, we will suspend the account and request appropriate identity documentation before allowing any further activity. Any account found to belong to a person under 21 will be permanently closed and any outstanding balance will be returned in accordance with applicable rules.

If you suspect that a minor is using the gt9 Platform, please contact us immediately at [email protected]. We take all such reports seriously and will investigate promptly.

Gambling as Entertainment, Not Income

The most important mindset for safe gambling is to treat it as a form of paid entertainment — not as a way to make money or solve financial problems. Every game on the gt9 Platform is designed to be enjoyable, with outcomes determined by certified random number generators (for digital games) or real-time physical processes (for live dealer games). The house edge means that, over time, the Platform will always retain a statistical advantage.

Before you start any gambling session on gt9, we recommend setting a personal budget — the maximum amount you are genuinely comfortable losing — and sticking to it. Never gamble with money that you need for rent, food, utilities, medical expenses, or any other essential cost. Only gamble with discretionary funds you can afford to lose entirely without it affecting your daily life or financial wellbeing.

Gambling while feeling emotionally distressed, under the influence of alcohol, or when experiencing significant financial pressure is strongly discouraged. Decisions made in these states are rarely rational, and losses incurred tend to feel far more harmful.

How to Request Player Protection Tools

Activating any of the responsible gaming tools listed on this page is straightforward. You can:

• Log into your gt9 account and navigate to the Responsible Gaming section in your account settings to set deposit limits, loss limits, and session reminders.
• Contact the gt9 support team at [email protected] to request a time-out, self-exclusion, or any other protective measure. Include your registered account username and the specific tool you want activated.
• Our support team is available 24 hours a day, 7 days a week, 365 days a year — including Eid, Pohela Boishakh, and all public holidays in Bangladesh.

All responsible gaming requests are processed as the highest priority by our support team. Deposit limits and self-exclusion requests are activated within one hour of a confirmed request during normal operations. Time-outs are activated immediately upon confirmation.

Protecting Other People in Your Household

If you share a device with family members, particularly children or young adults, we strongly recommend taking steps to prevent unauthorised access to the gt9 Platform. Do not save your gt9 login credentials in shared browsers. Use a unique, strong password for your gt9 account and keep it private. Log out fully from the Platform after every session rather than simply closing the browser tab.

If you are concerned that a family member may have a gambling problem and is accessing the gt9 Platform without your knowledge, please contact us at [email protected]. We can assist by reviewing account activity and, where appropriate, initiating protective measures.

Responsible Gaming Across Bangladesh

gt9 serves players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and every player deserves the same standard of care regardless of location. We understand the pressures that players across Bangladesh may face, and we are committed to ensuring that the gt9 experience remains a positive one.

We encourage all players to gamble only what they can genuinely afford to lose, to use the player protection tools available to them, and to reach out for support the moment gambling stops feeling like fun. You are never alone — our support team is here to help, and reaching out is always the right decision.