gt9 Privacy Policy

1. Introduction

gt9 ("we", "us", "our") operates an online casino and sports betting platform accessible at https://gt9.lat (the "Platform"). We take the privacy of our players seriously. This Privacy Policy describes how gt9 collects, uses, stores, shares, and protects personal data submitted by users ("you", "your") in connection with your use of the Platform.

By registering an account or otherwise using the gt9 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data in the manner described herein. If you do not agree with this Privacy Policy, you must not use the Platform.

gt9 may update this Privacy Policy from time to time. When material changes are made, the revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically. Continued use of the Platform after any revision constitutes acceptance of the updated policy.

2. Personal Data We Collect

gt9 collects personal data in the following categories, depending on how you interact with the Platform:

• Registration data: Full name, date of birth, residential address, email address, and mobile number provided when creating a gt9 account.
• Identity verification data: Copies of government-issued identification documents (such as National ID card or passport) and, where required, proof of address documents, submitted as part of the KYC (Know Your Customer) process.
• Financial data: Details of the payment method used for deposits and withdrawals, including mobile banking account identifiers associated with bKash, Nagad, Rocket, or Upay. We do not store full card numbers or full mobile banking PINs.
• Transaction data: Records of deposits, withdrawals, bets placed, games played, and bonuses claimed on the Platform.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, and referral source, collected automatically when you access the Platform.
• Communication data: The content of messages exchanged with the gt9 support team, including support tickets, live chat transcripts, and email correspondence.
• Marketing preference data: Your opt-in or opt-out status for marketing communications and any stated preferences regarding the type of promotional content you wish to receive.

gt9 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that data has been submitted by a person under 21, that data will be deleted and the associated account closed immediately.

3. How We Use Your Personal Data

gt9 processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your gt9 account, including authentication and password recovery.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to detect and prevent fraudulent transactions.
• Identity verification: To verify your age (21+) and identity in compliance with applicable know-your-customer requirements, and to prevent the use of the Platform by ineligible persons.
• Service delivery: To provide access to casino games, sports betting markets, live dealer services, and promotional offers available on the Platform.
• Customer support: To respond to your enquiries, complaints, and requests submitted through email or other support channels.
• Responsible gaming: To monitor gameplay patterns and flag potential indicators of problem gambling, and to administer self-exclusion, deposit limit, and cooling-off requests.
• Legal compliance: To comply with applicable anti-money laundering laws, fraud prevention requirements, and any lawful requests from competent authorities.
• Marketing communications: To send you promotional offers, bonus announcements, and relevant news about gt9, where you have provided explicit consent to receive such communications.
• Platform improvement: To analyse aggregated usage data and identify opportunities to improve the user experience, fix technical issues, and develop new features.

gt9 will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.

4. Legal Basis for Processing

gt9 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is required to perform our contract with you — specifically, to deliver the Platform services you have signed up to receive.
• Legal obligation: Processing is required to comply with applicable laws and regulatory requirements, including identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing is necessary for the legitimate interests of gt9 in operating a secure, fair, and commercially viable platform, provided those interests are not overridden by your privacy rights.
• Consent: Where gt9 relies on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Personal Data

gt9 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties solely to the extent necessary to operate the Platform:

• Payment processors: bKash, Nagad, Rocket, Upay, and any other payment service providers integrated with the Platform, for the purpose of processing your transactions.
• Identity verification providers: Third-party KYC and age verification service providers who assist gt9 in confirming the identity and eligibility of account holders.
• Game content providers: Software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who supply the games and live dealer services available on the Platform. These providers receive only the minimum data required to deliver their services and are bound by strict data processing agreements.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who support the technical operation of the Platform.
• Legal and regulatory authorities: Government bodies, law enforcement agencies, or regulators where disclosure is required by applicable law or in response to a valid legal process.

All third parties who process personal data on behalf of gt9 are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the scope agreed with gt9.

6. Cookies and Tracking Technologies

gt9 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files placed on your device when you visit the Platform. We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session management cookies and security tokens. You cannot opt out of these cookies without ceasing to use the Platform.
• Functional cookies: Used to remember your preferences, such as your preferred language settings and account configuration options, to provide a more personalised experience.
• Analytics cookies: Used to collect anonymised data about how visitors use the Platform, which pages are visited most frequently, and how users navigate between sections. This information helps us improve the Platform.
• Marketing cookies: Used to track your interactions with promotional content. These cookies are only placed with your explicit consent and can be disabled at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform.

7. Data Retention

gt9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Account registration and identity data is retained for the duration of your active account relationship with gt9, and for a minimum of five years following permanent account closure, in order to satisfy legal record-keeping obligations.
• Transaction and betting records are retained for a minimum of five years from the date of each transaction.
• Support correspondence is retained for up to two years from the date of the last communication in a given support thread.
• Marketing preference data is retained until you withdraw consent or close your account, whichever comes first.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any identifiable individual.

8. Data Security

gt9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security assessments and penetration testing, and incident response procedures to address data breaches promptly.

While gt9 takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your gt9 account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

9. Your Privacy Rights

Subject to applicable law, you have the following rights with respect to your personal data held by gt9. See the summary cards in the section above for a quick overview, and the descriptions below for full detail.

• Right of access: You may request a copy of the personal data gt9 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to gt9's legal obligation to retain certain records.
• Right to restriction: You may request that gt9 restrict processing of your personal data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to data portability: You may request a machine-readable copy of the data you have provided to gt9 for transfer to another service provider.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the gt9 Data Support team at [email protected] with the subject line "Privacy Request". We will respond to all verifiable requests within a reasonable timeframe and no later than 30 days of receipt.

10. International Data Transfers

The gt9 Platform serves players primarily based in Bangladesh. In the course of delivering our services, your personal data may be transferred to and processed in countries outside Bangladesh, for example where our IT infrastructure or third-party service providers are located. Where such transfers occur, gt9 takes appropriate steps to ensure that your data receives an equivalent level of protection to that required under applicable data protection standards, including the use of contractual safeguards with third-party processors.

11. Players Under 21

The gt9 Platform is strictly intended for adults aged 21 years and above. gt9 does not knowingly collect personal data from any individual under the age of 21. If you are a parent or guardian and believe that a person under 21 has submitted personal data to gt9, please contact us immediately at [email protected]. We will investigate and, where confirmed, delete the data and close the account without delay.

12. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a complaint about how gt9 has handled your personal data, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Privacy Request"
• Response target: Within 30 days of receipt for formal data rights requests; within 48 hours for general privacy enquiries
• Support availability: 24 hours a day, 7 days a week

gt9 will acknowledge receipt of your request promptly and provide a substantive response within the timeframes stated above. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.